La Cantera Resort & Spa
San Antonio, TX
An elevated San Antonio resort experience
Nestled in the breathtaking Texas Hill Country, La Cantera Resort & Spa is an oasis of luxury and tranquility for discerning guests that spans 550 acres at San Antonio’s highest elevation. The resort sought to elevate every facet of the guest experience by partnering with Metropolis to transform its parking operations.
The challenge
Before Metropolis, La Cantera used a legacy valet system provider that faced frequent parking operation hurdles like:
Frequent outages disrupting billing and leaving guests frustrated
Unreliable text-ahead reservations leading to delays
An inability for staff to look up active hotel guests
Inefficient manual valet processes for large events due to system’s volume constraints
Self parking challenges included:
Revenue leakage due to guest desire for frictionless experiences that the system couldn’t support
Repeated guest sign-ups every time they park
Lacking vital business insights to optimize operations and demand planning
The solution
Metropolis revamped La Cantera’s parking by deploying our Valet and Vision products, powered by our Recognition Platform. These solutions transformed valet and self-parking experiences to make them effortless and intuitive, allowing guests to enjoy faster vehicle retrieval, a free, one-time sign-up Membership and added convenience with QR code requests and digital validations. Our technology empowered La Cantera with real-time business insights, allowing them to make informed decisions and anticipate operational demands.
Satisfaction with Metropolis’ performance and strong financial increases led the development team to award us with an RFP for another premier resort property in Texas — the ultimate stamp of approval.
The results
Ready to transform your property? Visit metropolis.io/contact to start the conversation.